Refund and Cancellation Policy

At VPBet, we are dedicated to offering a hassle-free and enjoyable gaming experience. However, we understand that certain situations may require refunds or cancellations. This policy outlines when refunds can be issued, how cancellations are handled, and the steps to resolve related concerns. By using our platform, you acknowledge and agree to these terms.

1. General Guidelines for Refunds and Cancellations

  • Non-Refundable Transactions: All deposits are final once processed and credited to your account. Refunds are only considered if there is a system-related error or duplicate transaction.
  • Finality of Bets and Bonuses: Placed bets and claimed bonuses cannot be refunded or reversed unless technical errors impacted gameplay.
  • Duplicate Charges: If you were charged multiple times for the same deposit, we will verify and refund the duplicate amount.
  • Request Timelines: Refund requests must be submitted within 7 days of the transaction. Late requests may not be honored.

2. Scenarios Where Refunds May Be Issued

2.1. Duplicate Payments

If a deposit was processed multiple times for the same transaction, our team will verify and refund the excess amount.

2.2. Failed Deposits

If funds were deducted from your payment method but not reflected in your account, contact support with proof of payment for resolution.

2.3. Unauthorized Transactions

In cases of suspected unauthorized access to your account, we will investigate thoroughly. Refunds may be granted if the claim is validated.

2.4. Game Interruptions

If technical issues such as game crashes or system errors affect your bets, we will review the session and adjust your account balance if needed.

2.5. Promotional Errors

If a bonus or promotion fails to apply due to technical issues, the appropriate adjustments will be made to your account.

3. Steps to Request a Refund

To initiate a refund request, follow these steps:

1. Contact Customer Support

Reach out through live chat, email, or phone. Provide your username, transaction ID, and a brief explanation of the issue.

2. Submit Supporting Documents

If required, provide proof of payment (e.g., screenshots, bank statements) to expedite the review process.

3. Review Timeline

Refund requests are reviewed within 3 to 5 business days. Additional information may be requested if necessary.

4. Outcome Notification

Once the review is complete, you will receive a notification regarding the decision. Approved refunds will be credited to your original payment method.

5. Processing Time

Refunds typically take 5 to 7 business days to reflect, depending on your payment provider.

4. Cancellation of Transactions

4.1. Deposit Cancellations

Deposits cannot be canceled once they are successfully processed. Always review details before confirming transactions.

4.2. Withdrawal Cancellations

Pending withdrawal requests can be canceled through your account dashboard as long as they are not yet processed. Once approved, withdrawals cannot be reversed.

4.3. Verification Requirements

Incomplete verification may result in delayed or denied withdrawal requests. Ensure all required documentation is submitted.

4.4. Expired Withdrawal Requests

Withdrawals not completed within 7 days may be automatically canceled. A new request will need to be submitted.

4.5. System-Triggered Cancellations

Transactions affected by technical issues may be canceled, and any affected amounts refunded to your account.

5. Dispute and Resolution Process

5.1. Filing a Dispute

If you disagree with a refund or cancellation decision, contact customer support with detailed information to initiate a dispute.

5.2. Timely Submission

Disputes must be submitted within 7 days of the transaction or issue. Late submissions may not be considered.

5.3. Investigation Process

Our team will investigate disputes thoroughly and provide a resolution within 10 business days.

5.4. Final Decision

All decisions made by VPBet management are final and binding.

5.5. Escalation Options

If unsatisfied with the outcome, you may escalate the issue to relevant regulatory authorities.

6. Handling Technical Issues

6.1. Game Errors

If a game is interrupted due to a technical problem, affected bets will be voided, and funds returned to your account.

6.2. Scheduled Downtime

Refunds are not provided for interruptions due to scheduled maintenance. Players are notified in advance.

6.3. Payment Failures

If a payment is deducted but does not reflect on your account, contact support to resolve the issue.

6.4. Severe System Malfunctions

In case of critical system errors, gameplay may be paused, and any affected transactions will be refunded.

7. Tips for Avoiding Issues

  • Verify Transactions: Double-check deposit and withdrawal details before confirmation.
  • Account Verification: Complete account verification promptly to prevent delays.
  • Understand Bonus Terms: Read bonus terms and conditions to avoid misunderstandings.
  • Act Quickly: Report any issues immediately to improve the likelihood of quick resolution.
  • Secure Your Account: Protect your login credentials to prevent unauthorized activity.

Contact Us for Assistance

If you need assistance with refunds, cancellations, or other concerns, our customer support team is available 24/7 to help:

Email: support@vpbet.win

Live Chat: Accessible via the VPBet website and app

Acknowledgment

By using VPBet, you agree to this Refund and Cancellation Policy. It is your responsibility to understand these terms before using our platform. If you have further questions or require assistance, please contact customer support.